Everything you need to know about how Joe Pty Ltd delivers your parcels — timeframes, coverage and your responsibilities.
Most deliveries within Sydney metro and NSW are completed within 24 to 48 hours from pickup. After Hours and urgent deliveries may be arranged for faster turnaround. Exact timeframes are confirmed at the time of booking and may vary based on distance, weather and traffic conditions.
We deliver across urban and suburban areas throughout Sydney and New South Wales. Cross-border and freight forwarding services are available for interstate and international shipments. Please contact us to confirm coverage for your postcode.
All items must be packed securely to withstand normal transit. For fragile or valuable items, we recommend strong double-walled boxes with appropriate cushioning. Joe Pty Ltd is not responsible for damage caused by inadequate packaging.
We handle everything from small parcels and documents to large and bulky shipments. Weight and dimension limits may apply depending on the service selected. Please contact us to discuss oversized or unusual items.
A tracking number and confirmation are provided with every delivery. You can monitor the status of your package in real time. For any tracking questions, contact our support team.
If an item cannot be delivered, we will make every effort to contact the recipient and arrange redelivery. If your package is delayed, please notify us as soon as possible so we can investigate and provide updates.
If your item arrives damaged or is missing, please report it within 48 hours of delivery. Include your tracking number, photos of any damage and a brief description. We will investigate and, where eligible, process a claim in line with our terms.
For safety and compliance reasons, we do not transport hazardous materials, flammable goods, perishable food items, illegal substances or any item prohibited by law or the carrier. If you are unsure whether an item can be shipped, please contact us before booking.
You agree to provide accurate pickup and delivery details, ensure items are available at the agreed time, and ensure the content and value of your shipment are declared accurately. Incorrect information may result in delays or additional charges.
For any questions about this Shipping Policy, contact us at Josephgabra@yahoo.com or call 0430 488 947.